Tag Archives: unified

Mobility EC3

Cloud UC and Mobility: 5 Keys for Success

More than just the ability to connect from the road, Mobility is about being able to connect from wherever you are.

On any network, anywhere, we want to be connected to all of our tools. Right?

Cloud Unified Communications, from the enterprise down to the small business isn’t just about an advanced set of tools and features that work when we are plugged into the office.

Rather it is about a set of tools that just plain work…regardless of where we are sitting.

Mobility for Unified Communications is now widely available and it is something that your business should be looking at implementing.

But not all mobility applications are created equal. So it may be helpful to have a little insight as to what makes for a truly useful Mobile toolbox.

Considering Mobility as part of your Unified Communications Strategy? Here are the top items that should be on your shopping list.

Compatibility: Which platforms does the mobile application best support? Given the diverse set of tools running Windows, Android and iOS, does the mobile application support all (or at least the required) platforms?

Ubiquity: People struggle with working with vastly different platforms. Always preferring more consistent experience between their various devices. Just because an application offers mobility, is it user-friendly where learning to use the mobile solution isn’t a “Re-Learning” process but rather an extension of what the user all ready knows?

Functionality: Does the mobile tools provide similar functionality to the full version? Mobility doesn’t have to mean a great compromise. Tools like Presence and Unity should be available on your mobile application. Further advanced applications like web collaboration and even high definition video should likely be part of the mobile capabilities.

Transferability: Is moving between your “Wired-In” office and your mobile tool box as easy as it should be? A good mobile application for Unified Communication should allow you to go from your office to your car to the coffee shop seamlessly.

Support: As more applications are running on more devices support becomes more and more important for use. Make sure that the chosen UC platform has a well supported mobile application. As we all know, mobile applications pop up everyday. When running a business the application needs to work everyday, or you have a toy, not a Unified Communication solution.

Real mobility should be one of the keys in choosing your Unified Communication platform. But make sure to pay attention to the details because not all Mobility is created equal.

How mobile is your organization?

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Creating The Perfect “VoIP” Installation

In the world of technology is there such a thing as the “Perfect Installation?”

I suppose that would be the one where the equipment shows up, is plugged in and it works perfectly.

As I reflect on just about every technology purchase I have ever made I have come to the conclusion that my alarm clock and my refrigerator are the only two tech purchases I have ever made that literally just plugged in and worked 100% the way they were intended to.

But the evolution to get there has taken some time. Those “Perfectly” working devices are really mature technologies.

So after we look at the products that have had a few hundred years to mature and we start thinking about the technologies that we are investing in for our businesses, how easy are those to implement?

Of course the answer comes with varying responses.

A new laptop or cell phone can probably be brought up in a few hours with minimal issues (if you’re lucky).

While a new CRM (Customer Relationship Management), SAN (Storage Area Network) or ERP (Enhanced Resource Planning) system can take months to get right. This is especially the case for companies that try to get their overworked and under resourced IT departments to do it in house.

Many companies work with systems and technologies that are never quite right, but they deal with it any way.

It’s kind of like bad cell phone service. We often just deal with it as we aren’t sure the time spent to make it better will be well spent, or if it will even make the problem better.

For Cloud PBX, VOIP and Unified Communication providers, this is also the situation.

The product doesn’t always go like advertised.

In the perfect world the installation of a cloud (or premise) based PBX would go something like this.

The customer would say they want “XX” users in “XX” locations. All to have Voice, Video, Instant Messaging and Presence. Full contact integration and an app for their mobile device.

They would plug all of this into a form, hit submit and away you would go.

Oh and it would be super customizable…They could pick their make/model of phone and set up their features with a few mouse clicks.

Everything would show up at their door and it would just work.

Yeah, that would be nice.

But from what I’ve seen, that just isn’t the case.

Rather PBX deployments linger on for weeks.

Forget customization, this is just to make them work well enough for the customer to sign off.

The process is painful and the customer too often regrets the decision to move to an advanced unified communication tool. Longing for the phone on their desk that just “Worked.”

Well the good news is that it doesn’t have to be that way.

The most advanced cloud communications can be widely accessible and easy to implement.

Bringing even the smallest business the ability to communicate like a global enterprise.

And for those of you looking for that magic tool that allows you to quote, provision and deploy a world class unified communication tool…

Look us up here. We’ve got an app for that!