Want to know more about us?
Here is more about EC3.

Company

What does EC3 stand for?

While technically EC3 isn’t an acronym, the name was settled upon by the founders because it had a ring to it and the 3 represents the network layer in network topology.

What is Synergy?

Synergy is our Unified Communication platform that offers cloud based Voice, Video, Instant Message and Presence. Including applications for your desktop and mobile devices. The synergy platform is feature rich and highly Scalable. Click Here to learn more about it.

Who Founded EC3?

EC3 was founded by Chris Avants, Dan Newman, Joe Smith and Darcy Harrell. The group came together with the desire to deliver the IT channel easy to market cloud based solutions.

Sales

Do you offer Web Collaboration (i.e. Screen Sharing and web meetings)?

Absolutely! We have add-ons to our Synergy Unified Communication platform to add Web Collaboration including desktop sharing and web meetings with video.

Do you sell Direct to businesses?

EC3 sells exclusively through a channel of specialized IT VARS and Service Providers. If you are looking for a service provider in your area click here and we will get you connected.

Do you Support or Offer a Call Center?

Yes! EC3 Synergy platform has multiple call center offerings that can be added to any system.

Technology

Is your service secure?

EC3’s cloud is built on the most state of the art server and security technology offering “Peace-of-Mind” for those responsible for keeping the network safe.

Is your Technology Fully Redundant?

EC3’s cloud has full redundancy for every component and connection.

What is your Service SLA?

Our commitment is what is called five-nine or 99.999% uptime. Meaning we never go down!

What types of Phones Do you Support?

EC3’s solution supports many SIP standard devices from manufacturer’s like Polycom, Cisco and Panasonic.

Where is your “Cloud” located?

EC3’s primary data center is located in McAllen, TX

Support

Do you offer online Support?

Yes we do. Visit our online support at support.ec3us.com where you can enter tickets and speak to a live tech support associate. All support is tracked in our online portal.

What are your Help Desk Hours of Operation?

EC3’s support desk is available from 7am-7pm Central time for general support and first level escalations. Our support desk is 24/7 for emergency’s such as network outages and denial of service.

What is your Support SLA?

EC3 is committed to resolving all tickets in 48 hours or less with critical tickets being resolved in 4 hours. Click here to download our support SLA.

Partners

Do you offer a White Label of your solution?

Yes we do. While white labeling is not “Free” we do have a very reasonable white label program for partners so they can offer a fully branded Unified Communication solution today!

How can we obtain a demo of your service?

Simple! All you have to do is ask. EC3 is happy to provide a demo for interested partners.

How do we sign up to become a partner?

EC3 is always looking for great partners to serve various geographic and vertical markets. Fill out the form here, or call us at 855-EC3-Desk today.

Is there any easy way to quote your solutions?

EC3 has built a custom software application that allows our partners to generate a branded quotation for any number of users or sights in just minutes. Call us today for a demo of this powerful tool.

What type of training do you offer Partners?

EC3 has training for partners for sales, administration and support. Look to our site or ask your sales representative about upcoming training opportunities.